Frequently Asked Questions
Everything you need to know about your technical run apparel.
How should I wash my Ciele cap?
We recommend machine washing in cold water on a delicate cycle with like colors. Hang to dry and avoid using bleach or fabric softeners to maintain the technical integrity of the COOLwick fabrics.
What is the 'Million Miles Guarantee'?
Our Million Miles Guarantee ensures that if you are not satisfied with the performance or quality of your product at any point, we will repair, replace, or refund it. We build our gear to last the distance.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I determine my size for headwear?
Most of our caps are adjustable and designed as 'one size fits most.' However, we offer specific sizing for our 'Small' and 'Large' variants. Please refer to our Size Guide for specific measurements in centimeters.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited edition collaborations may be final sale.
Are your products sustainably made?
Sustainability is a core pillar for us. The majority of our headwear now incorporates Repreve recycled polyester, turning plastic bottles into high-performance technical mesh and fabric.